General

1. What is Navam?

Navam is a premium online gift and lifestyle store offering a carefully curated collection of home décor, decorative accessories, table-top décor, wall décor, planters, artificial jewellery, unique gifts, corporate gifts, wedding gifts, anniversary gifts, birthday gifts, festive gifts, housewarming gifts, personalized gifting solutions, and lifestyle products. Whether you're decorating your home or searching for the perfect gift, Navam offers quality, elegance, and thoughtful designs for every occasion.

2. Does Navam have both, online and offline store?

Yes. Navam offers a seamless shopping experience through both our online gift store and our physical retail store.

• Shop Online: Browse and order premium gifts, home décor, artificial jewellery, lifestyle products, and more at www.navam.store.
• Visit Our Store: Experience our curated collection in person at our Kokapet, Hyderabad showroom.

Address:

Shop No. 207, 2nd Floor

Raichandani Square

Golden Mile Road

Kokapet, Hyderabad, Telangana – 500075, India

3. Do you offer gift wrapping and personalized messages?

Yes. Gift wrapping and personalized gift messages are available for selected products. If you would like your order to be gift wrapped or include a custom message, please contact us before placing your order or mention your request during checkout (where available).

Ordering

4. How do I place an order?

Simply browse our products, add your favorite items to the cart, proceed to checkout, and complete your payment using your preferred payment method.

5. Can I modify or cancel my order?

Orders can usually be modified or cancelled before they are dispatched. Please contact us as soon as possible after placing your order.

6. Can I place bulk or corporate gift orders?

Yes. We welcome bulk, corporate, festive, wedding, and customized gifting orders. Please contact our team for pricing and assistance.

Payments

7. Which payment methods do you accept?

We accept:

• UPI
• Credit Cards
• Debit Cards
• Net Banking

8. Is my payment secure?

Yes. All payments are processed through secure payment gateway providers. Navam does not store your card details or sensitive payment information.

Shipping

9. How long does delivery take?

Orders are generally processed within 1–3 business days. Delivery timelines depend on your location and the courier partner.

10. Do you offer express shipping?

Yes. Standard shipping is used by default. If you require faster delivery, please contact us before placing your order. Additional charges may apply.

11. Can I track my order?

Yes. Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

Returns & Refunds

12. What should I do if my product arrives damaged?

Please record a continuous unboxing video and contact us within 3 days of delivery with photographs and your order details. Read our policy.

13. Why is an unboxing video required?

An unboxing video helps us verify claims related to damage, missing items, or incorrect products and ensures faster resolution.

14. Can I return a product if I change my mind?

No. Returns due to change of mind or personal preference are generally not accepted. Please refer to our Return, Replacement & Refund Policy for details. Read our policy.

15. Who pays the return shipping charges?

If the return is approved due to an error on the part of Navam, we will arrange the return or reimburse reasonable return shipping charges. Otherwise, return shipping may be the customer's responsibility where applicable. Read our policy.

Products

16. Why does my product look slightly different from the website images?

Many of our products are handcrafted or made from natural materials. Minor variations in color, texture, finish, grain, or dimensions are natural and make each piece unique.

17. Are the product images actual photographs?

Yes. We make every effort to display our products as accurately as possible using original product photographs. However, slight variations in color, texture, size, or appearance may occur due to lighting conditions, photography, natural materials, handcrafted finishes, or differences in your device's screen settings.

For some products, we may use AI-generated lifestyle images or digitally enhanced visuals to showcase how the product may look in a real-life setting or décor environment. These images are intended for illustration purposes only. Please refer to the product description, specifications, and actual product images for accurate details.

18. Do you offer customized products?

Yes. Selected products can be customized. Please contact our team to discuss your requirements.

19. Do you restock sold-out products?

Some products are restocked periodically, while limited-edition or handcrafted items may not be available again.

Support

20. How can I contact Navam?

You can reach us by phone at +91-7032702705, visit our store, or use the Contact Us page on our website.