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Return, Replacement & Refund Policy

Introduction

At Navam, customer satisfaction is our priority. We take great care in sourcing, inspecting, packing, and shipping every product. However, if you receive a damaged, defective, incorrect, or incomplete order, we are here to assist you.

Please read this policy carefully before requesting a return, replacement, or refund.

Eligibility for Return, Replacement & Refund

You may be eligible for a replacement or refund under the following circumstances (should be supported by :

1. Damaged or Defective Product

If you receive a product that is damaged during transit or has a manufacturing defect, you may request a replacement or refund.

2. Incorrect Product

If you receive a product different from what you ordered, Navam will arrange for the correct product or provide a refund if product is not available.

3. Missing Items

If any item is missing from your shipment, please notify us within 2 days of delivery along with the required proofs. Please note that it should be supported by video proof as described.

Mandatory Unboxing Video

To ensure a fair and transparent claim process, customers are strongly advised to record a continuous, uninterrupted and clear video while receiving and opening the package.

The video should clearly show:

  • The unopened package from all sides.
  • The shipping label.
  • The complete unboxing process without any cuts or edits.
  • All products received inside the package.
  • Any visible damage, defects, incorrect items, or missing accessories.

This unboxing video is mandatory for claims related to:

  • Damaged products
  • Defective products
  • Missing items
  • Incorrect products
  • Incomplete orders

Claims submitted without a clear and continuous unboxing video and supporting photographs may not be eligible for return, replacement, or refund, as Navam may be unable to verify the issue.

Returns Will be Not Accepted

Returns, refunds, or exchanges will not be accepted under the following circumstances:

  • Change of mind after purchase.
  • Incorrect product selected by the customer.
  • Color, design, finish, or size preference.
  • Products that have been used, installed, washed, altered, damaged after delivery, or are not in resalable condition.
  • Products returned without original packaging, tags, accessories, manuals, or invoice.
  • Customized, personalized, or made-to-order products.
  • Clearance or sale items.
  • Gift cards or digital products (if applicable).
  • Sale product

Handmade & Natural Products

Many of our products are handcrafted or made using natural materials.

Minor variations in:

  • Color
  • Texture
  • Wood grain
  • Finish
  • Size
  • Shape
  • Pattern

are natural characteristics and should not be considered manufacturing defects.

Return Request Process

Step 1

Contact us within 3 calendar days of receiving your order.

Customer Support

📞 +91-7032702705

Please provide:

  • Order Number
  • Product photographs
  • Shipping package photographs
  • Mandatory unboxing video
  • Brief description of the issue

Step 2

Our support team will review your request and may ask for additional information if required.

Step 3

If your request is approved, we will provide instructions for returning the product or arrange a pickup wherever available.

Return Shipping Charges

If a return is approved due to an error on the part of Navam, such as an incorrect product, verified manufacturing defect, or product damaged during transit, Navam will arrange the return pickup wherever feasible or reimburse the reasonable return shipping charges.

For all other cases where a return is not permitted under this policy, no return shipping arrangement or reimbursement will be provided.

Product Condition for Returns

Returned products must be:

  • Unused
  • Unwashed
  • Undamaged
  • In their original packaging
  • With all tags, accessories, manuals, and invoice intact

Products must be securely packed in their original packaging or equivalent (if original is damaged during transit) protective packaging while being returned. Any damage caused due to inadequate packaging during return transit shall be the responsibility of the customer and may result in rejection of the return or refund request. Products failing quality inspection may not qualify for replacement or refund.

Inspection & Approval

All returned products are subject to inspection by Navam.

Navam reserves the right to approve or reject any return, replacement, or refund request after verification of:

  • Product condition
  • Supporting evidence
  • Compliance with this policy

Refund Process

Once the returned product is received and successfully passes our quality inspection:

  • Refunds will be initiated within 5–7 business days.
  • Refunds will be processed to the original payment method used during purchase.
  • Depending on your bank or payment provider, it may take an additional 3–10 business days for the amount to reflect in your account.

Shipping Charges

Shipping charges are non-refundable, except where the return is due to:

  • Incorrect product shipped by Navam
  • Verified manufacturing defect
  • Product damaged during transit.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests will not be accepted.

Force Majeure

Navam shall not be liable for delays in processing returns, replacements, or refunds caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic
  • Government restrictions
  • Transportation disruptions
  • Courier delays
  • Strikes
  • Civil disturbances

Policy Updates

Navam reserves the right to amend or update this Return, Replacement & Refund Policy at any time without prior notice. The latest version published on our website shall prevail.

Contact Us

NAVAM

Shop No. 207, 2nd Floor, Raichandani Square, 

Golden Mile Road, Kokapet, Hyderabad, Telangana – 500075

India

Phone: +91-7032702705