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Shipping Policy

At Navam, we are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully before placing your order.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Customized, personalized, made-to-order, or bulk orders may require additional processing time. The estimated dispatch time will be communicated where applicable.
  • Orders are processed only on business days (excluding Sundays and public holidays).

2. Shipping Method

  • Standard Shipping is used by default for all orders.
  • If you require Express or Priority Shipping, please contact our store before placing your order or immediately after placing it.
  • Additional shipping charges may apply for expedited delivery, depending on your location and the courier service selected.

3. Delivery Time

  • Delivery timelines vary depending on the destination, courier partner, weather conditions, public holidays, and other external factors.
  • Estimated delivery dates are provided for reference only and are not guaranteed.

4. Shipping Charges

  • Shipping charges are calculated based on the delivery location, package dimensions, weight, and selected shipping method.
  • Any applicable shipping charges will be displayed during checkout.

5. Shipping Delays

While we work with reliable courier partners, Navam is not responsible for delays caused by courier companies, weather conditions, natural disasters, strikes, customs clearance, incorrect shipping information provided by the customer, or any other circumstances beyond our control.

We appreciate your patience and understanding in such situations.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information and working phone numbers.

Navam shall not be responsible for delivery failures, delays, or additional shipping charges resulting from incorrect, incomplete, or inaccurate addresses or contact details.

7. Delivery Confirmation

Once an order has been delivered as confirmed by the courier partner, Navam shall not be responsible for any loss, theft, or damage occurring after delivery.

8. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

  • Please inspect the package before accepting delivery.
  • Take clear photographs of the package and product.
  • Contact us within 24 hours of delivery with your order details and supporting photographs.

Claims reported after this period may not be eligible for resolution.

9. Return Shipping

If a return is requested due to a change of mind, incorrect order placed by the customer, refusal of delivery, or any reason not attributable to Navam, the customer shall bear all return shipping charges.

If the return is due to:

  • a wrong product shipped by Navam,
  • a defective product,
  • or Product damaged during transit,

Navam will arrange the return shipping.

10. International Shipping

International shipping may be available for selected products/destinations and not included in product cost by default. Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by the destination country unless otherwise specified.

11. Multiple Shipments

For operational reasons, an order containing multiple products may be shipped in same or separate packages. Customers will not incur additional shipping charges for split shipments initiated by Navam.

12. Force Majeure

Navam shall not be liable for delays or failure to deliver due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, transportation disruptions, strikes, civil unrest, or other unforeseen circumstances.

13. Mandatory Unboxing Video

To ensure a smooth resolution of any issues related to damaged, defective, missing, incorrect, or incomplete products, customers are strongly advised to record a continuous, uninterrupted video while opening the package.

The video should clearly show:

  • The package from all sides before opening.
  • The shipping label and package condition.
  • The complete unboxing process without any cuts or edits.
  • All products received inside the package.
  • Any damage, defects, missing items, or discrepancies, if present.

This video serves as important evidence for claims related to shipping damage, incorrect products, missing items, or manufacturing defects.

Claims submitted without a clear and continuous unboxing video may not be eligible for return, replacement, refund, or damage claims, as Navam may be unable to verify the issue.

Navam reserves the right to approve or reject any claim based on the evidence provided.

14. Contact Us

If you have any questions regarding shipping, delivery timelines, or expedited shipping options, please contact our customer support team before placing your order.